Press Release 28th October 2024

‘Gloggi’ and ‘GLupschi’: BILLA merchant in Gloggnitz relies on ultra-modern support from robot duo

Independent BILLA retailer Marko Miskovic is now using two robots in his store in Gloggnitz to provide a very special shopping experience. For the first time, both a service robot and a state-of-the-art cleaning robot are being used in combination in an Austrian supermarket. The service robot is available to answer customers' questions about the product range, while the autonomous cleaning robot takes care of perfect hygiene in the store. The idea of bringing two ultra-modern robots into his store was the result of the BILLA retailer's own initiative and was realised in collaboration with the German-Austrian company salesmotion. This innovative new development once again emphasises the many opportunities available to independent shop assistants at BILLA.

A family stands in a grocery store near a cleaning robot. The father is dressed in a suit, while two young girls and a young boy accompany him. One girl holds a paper bag, and the boy is pushing a toy shopping cart. The store's produce section with flowers, fruits, and vegetables is visible in the background.

BILLA retailer Marko Miskovic and his young customers are delighted with the support provided by the robots in his store in Gloggnitz. / Copyright: © BILLA AG / Robert Harson - Abdruck zu redaktionellen Zwecken honorarfrei, Reproduction for PR purposes free of charge

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At a glance

Starting now, a service robot assists customers with daily shopping inquiries, while an autonomous cleaning robot ensures cleanliness in the store
The robots have been named “Gloggi” and “GLupschi” by BILLA retailer Marko Miskovic, inspired by Gloggnitz
The acquisition of the robots is a prime example of how individual and creative BILLA retailers can design their markets
In implementation, Marko Miskovic relies on the German-Austrian company salesmotion

Marko Miskovic, BILLA retailer in Gloggnitz: “With the service robot ‘Gloggi’ and the cleaning robot ‘GLupschi’, we are creating a modern shopping experience for our customers. At the same time, it is important to me that my team is effectively supported by the use of the robots. I am very pleased that as a BILLA retailer I can design my store so individually and implement innovative new features like these two robots. I’m sure that ‘Gloggi’ and ‘GLupschi’ will be well received by our customers, and I would like to thank salesmotion for the great collaboration.”

“Gloggi” and “GLupschi” are on duty every day for the customers

The service robot, mediabot from salesmotion, actively supports customers in finding products, guides them through the store, and informs them about current offers. It is designed to enhance interaction and make shopping stress-free and efficient. Marko Miskovic named the mediabot “Gloggi” in reference to its location in Gloggnitz. The cleaning robot ensures impeccable hygiene in the store and moves completely autonomously within it. It ensures that the floors are in pristine condition. Due to its prominent eyes, it was given the name “GLupschi” by the retailer – with “GL” in capital letters as a nod to Gloggnitz.

salesmotion: The technology behind the robots

“Our robots are not just innovative solutions, but real assistants that optimize both customer service and store operations. Together with BILLA retailer Marko Miskovic, we are reaching an important milestone in the use of robotics in retail in Gloggnitz,” says Maximilian Hussar, Managing Director and Founder of salesmotion.

Salesmotion is a leading provider of robotic solutions and digital consulting, helping retailers implement cutting-edge technologies and optimize their business operations. With a balanced focus on the introduction of robotics and comprehensive consulting, salesmotion offers solutions that future-proof retail. The emphasis is equally on advancing robot solutions and digital transformation.