Press Release 28th October 2024

‘Gloggi’ and ‘GLupschi’: BILLA merchant in Gloggnitz relies on ultra-modern support from robot duo

Independent BILLA retailer Marko Miskovic is now using two robots in his store in Gloggnitz to provide a very special shopping experience. For the first time, both a service robot and a state-of-the-art cleaning robot are being used in combination in an Austrian supermarket. The service robot is available to answer customers' questions about the product range, while the autonomous cleaning robot takes care of perfect hygiene in the store. The idea of bringing two ultra-modern robots into his store was the result of the BILLA retailer's own initiative and was realised in collaboration with the German-Austrian company salesmotion. This innovative new development once again emphasises the many opportunities available to independent shop assistants at BILLA.

BILLA retailer Marko Miskovic and his young customers are delighted with the support provided by the robots in his store in Gloggnitz.

BILLA retailer Marko Miskovic and his young customers are delighted with the support provided by the robots in his store in Gloggnitz. / Copyright: © BILLA AG / Robert Harson - Abdruck zu redaktionellen Zwecken honorarfrei, Reproduction for PR purposes free of charge

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Marko Miskovic, BILLA retailer in Gloggnitz: ‘With the “Gloggi” service robot and the “GLupschi” cleaning robot, we are creating a state-of-the-art shopping experience for our customers. At the same time, it is important to me that my team receives targeted support from the robots. I am very pleased that as a BILLA retailer I can design my store so individually and use innovative new features such as the two robots. I am sure that ‘Gloggi’ and ‘GLupschi’ will be well received by our customers and would like to thank salesmotion for the great cooperation.’

‘Gloggi’ and ‘GLupschi’ are on duty for customers every day

The mediabot service robot from salesmotion actively supports customers in their search for products, guides them through the store and informs them about current offers. It specialises in improving interaction and making shopping stress-free and efficient. Marko Miskovic named the mediabot ‘Gloggi’ after its place of operation, Gloggnitz. The cleaning robot ensures perfect hygiene in the store and moves around completely autonomously. It ensures that the floors are in immaculate condition. Because of its eye-catching eyes, it was given the name ‘GLupschi’ by the shopkeeper - GL in capital letters as a reference to Gloggnitz.

salesmotion: The technology behind the robots

‘Our robots are not just innovative solutions, but real assistants that optimise both customer service and store operations. With BILLA merchant Marko Miskovic, we are setting an important milestone in the use of robotics in retail in Gloggnitz,’ says Maximilian Hussar, Managing Director and founder of salesmotion.

Salesmotion is a leading provider of robotic solutions and digital consulting that helps retailers to implement state-of-the-art technologies and optimise their business processes. With an equal focus on the introduction of robotics and comprehensive consulting, salesmotion offers solutions that future-proof the retail industry. The focus is equally on the introduction of advanced robotic solutions and digital transformation.