BILLA's focus is on the needs and wishes of its customers, just as it is in stationary retail. The plant-based online range, which has also doubled in the last three years, currently includes 2,300 products. At 15 percent of the total range, the proportion of organic products has always been high and has grown continuously in line with the increased number of items. The gluten-free range in the BILLA online store has seen a particular increase in just one year: more than 200 items have been added.
David Renker, Head of the BILLA online store: "We are delighted that the BILLA online store has been so well received by our customers for 24 years now. This shows us that we are on the right track with our online strategy and that we have found the right balance between the brick-and-mortar and online product ranges. For example, it is also important to us to offer a comprehensive plant-based selection and a diverse range of organic products in the BILLA online store. We also attach great importance to service and focus on interaction."
Austrians use the grocery retailer's online service primarily to do their weekly grocery shopping conveniently and digitally from home or on the go. Having groceries delivered to your home is particularly popular in Vienna and Lower Austria. Organic bananas from Ja! Natürlich organic bananas and cucumbers in the shopping cart. However, dairy and sausage products as well as fruit, vegetables and meat also account for a high proportion of orders.
More than 200 employees work for the BILLA online store
Customers are supplied from delivery branches in the federal states. For the Vienna area, the products come from two large food fulfillment centers in the south and north of the federal capital. More than 200 employees work in the warehouses alone to put together the shopping baskets. Then there are the drivers. They bring the heavy weekly groceries to the door without interrupting the cold chain - regardless of whether customers live on the ground floor or on the 6th floor without an elevator. Thanks to the one-hour delivery windows, customers can plan their day even better. If requested, shopping baskets are usually delivered on the same day or the following day at the latest. On weekdays from 6 am to 10 pm, on Saturdays from 6 am to 6 pm.
Save 20 percent in the entire BILLA online store on Cyber Weekend
To celebrate Cyber Weekend in style, customers will receive a 20 percent discount on all products in the BILLA online store with the code "BLACK" from Black Friday, November 24, 2023, to Cyber Monday, November 27, 2023, or Click&Collect. In addition, delivery is free throughout November for purchases of 40 euros or more.
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